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Cloud is your first step to digital transformation.

iVolve Managed Service Packages

24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Essential Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Cloud Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Premium Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Enterprise Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.

iVolve Managed Security Service Packages

Security Monitoring 24x7x365 AI-Driven breach and threat detection, event and incident alerting and notification.
UEBA User and Entity behavior analytics.
Network Traffic Analysis NTA NTA Collects the right metadata and provide pervasive visibility across physical, virtual, container, and public cloud. For example, plain text passwords, Outbound Destination Anomaly, Layer 7 Applications etc.
Threat Hunting Weekly threat hunting reports.
Malicious File Scanning
Asset Inventory Monitoring Discover all the IP enabled devices in your network automatically. Alert against a baseline of assets.
Regulatory Compliance Reporting Simplified and automated compliance. Customizable, predefined reports against HIPPA, ISO, SOC etc.
Vulnerability Scanning and Reporting Run vulnerability scans and reviews vulnerability assessment reports. Assigns severity and CVSS score to each vulnerability.
24x7 SOC Analysts Assistance in Incident Response
  • 24x7x365 SOC Analysts assistance and Escalation as per the needs and recommended incident response guidance and steps.
  • Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.
  • Reviews and collects asset data (configs, running processes, etc.) on these systems for further investigation.
  • Determines and directs remediation and recovery efforts.
  • Effective Incident Response support and tailored security recommendations to contain the attack.
Custom Incident Response Plan Develop a custom incident response plan aligned to your needs and resources
Essential
Security Monitoring 24x7x365 AI-Driven breach and threat detection, event and incident alerting and notification.
UEBA User and Entity behavior analytics.
Network Traffic Analysis NTA NTA Collects the right metadata and provide pervasive visibility across physical, virtual, container, and public cloud. For example, plain text passwords, Outbound Destination Anomaly, Layer 7 Applications etc.
Threat Hunting Weekly threat hunting reports.
Malicious File Scanning
Asset Inventory Monitoring Discover all the IP enabled devices in your network automatically. Alert against a baseline of assets.
Regulatory Compliance Reporting Simplified and automated compliance. Customizable, predefined reports against HIPPA, ISO, SOC etc.
Vulnerability Scanning and Reporting Run vulnerability scans and reviews vulnerability assessment reports. Assigns severity and CVSS score to each vulnerability.
24x7 SOC Analysts Assistance in Incident Response
  • 24x7x365 SOC Analysts assistance and Escalation as per the needs and recommended incident response guidance and steps.
  • Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.
  • Reviews and collects asset data (configs, running processes, etc.) on these systems for further investigation.
  • Determines and directs remediation and recovery efforts.
  • Effective Incident Response support and tailored security recommendations to contain the attack.
Custom Incident Response Plan Develop a custom incident response plan aligned to your needs and resources
Extensive
Security Monitoring 24x7x365 AI-Driven breach and threat detection, event and incident alerting and notification.
UEBA User and Entity behavior analytics.
Network Traffic Analysis NTA NTA Collects the right metadata and provide pervasive visibility across physical, virtual, container, and public cloud. For example, plain text passwords, Outbound Destination Anomaly, Layer 7 Applications etc.
Threat Hunting Weekly threat hunting reports.
Malicious File Scanning
Asset Inventory Monitoring Discover all the IP enabled devices in your network automatically. Alert against a baseline of assets.
Regulatory Compliance Reporting Simplified and automated compliance. Customizable, predefined reports against HIPPA, ISO, SOC etc.
Vulnerability Scanning and Reporting Run vulnerability scans and reviews vulnerability assessment reports. Assigns severity and CVSS score to each vulnerability.
24x7 SOC Analysts Assistance in Incident Response
  • 24x7x365 SOC Analysts assistance and Escalation as per the needs and recommended incident response guidance and steps.
  • Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.
  • Reviews and collects asset data (configs, running processes, etc.) on these systems for further investigation.
  • Determines and directs remediation and recovery efforts.
  • Effective Incident Response support and tailored security recommendations to contain the attack.
Custom Incident Response Plan Develop a custom incident response plan aligned to your needs and resources
Premium
Security Monitoring 24x7x365 AI-Driven breach and threat detection, event and incident alerting and notification.
UEBA User and Entity behavior analytics.
Network Traffic Analysis NTA NTA Collects the right metadata and provide pervasive visibility across physical, virtual, container, and public cloud. For example, plain text passwords, Outbound Destination Anomaly, Layer 7 Applications etc.
Threat Hunting Weekly threat hunting reports.
Malicious File Scanning
Asset Inventory Monitoring Discover all the IP enabled devices in your network automatically. Alert against a baseline of assets.
Regulatory Compliance Reporting Simplified and automated compliance. Customizable, predefined reports against HIPPA, ISO, SOC etc.
Vulnerability Scanning and Reporting Run vulnerability scans and reviews vulnerability assessment reports. Assigns severity and CVSS score to each vulnerability.
24x7 SOC Analysts Assistance in Incident Response
  • 24x7x365 SOC Analysts assistance and Escalation as per the needs and recommended incident response guidance and steps.
  • Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.
  • Reviews and collects asset data (configs, running processes, etc.) on these systems for further investigation.
  • Determines and directs remediation and recovery efforts.
  • Effective Incident Response support and tailored security recommendations to contain the attack.
Custom Incident Response Plan Develop a custom incident response plan aligned to your needs and resources

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