24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Essential Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Cloud Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Premium Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.
Enterprise Care
24/7 Support Service The support team availability for assisting in case of issues arising related to the managed infrastructure.
Designated Point of Contact A dedicate person in charge of escalating issues and providing required help by managing the support team on behalf of the customer.
Monitoring Service Includes monitoring of the server health, resources, network traffic and services.
Alerting and Ticket Creation In case of an issue, alerts are sent to the customer IT team and a respective ticket is created.
Customer Dashboard Access A dashboard access for the customer to check the server monitoring information.
Patching of Managed Assets Patching of all the managed assets in the infrastructure to secure them.
Automated or Manual Remediation Proactive response in case of an alert by resolving the issue.
Provide Root Cause Analysis (RCA) A completed detailed report containing the information on the cause of an issue and its remediation steps along with future mitigation recommendations.
Cost Optimization Optimization of cost by replacing on-demand resources with reservation programs with reduced charges.
Performance Optimization Optimization of resources by adjusting under-utilized or over-utilized resources in the infrastructure.
Security Hardening Security hardening of the servers.
Dedicated Engineer Highly certified and professional expert(s) dedicated for the infrastructure management, providing all required technical expertise.