Careers

iVolve Technologies is looking for a driven and results-oriented  Key Account Manager to join our sales team and contribute to both new customer acquisition and existing account growth.

This is a commercially focused role for a sales professional who can build relationships, identify business opportunities, generate new revenue, and develop long-term partnerships with enterprise and corporate customers.

The ideal candidate should be comfortable working with business owners, IT managers, CTOs, CIOs, procurement teams, and other key decision-makers, while understanding how technology solutions can address business requirements.

Key Responsibilities

Account Management & Customer Relationships

• Manage a portfolio of existing customers and build strong, long-term business relationships.
• Act as the primary point of contact for assigned accounts.
• Understand customer business objectives, challenges, technology requirements, and future plans.
• Conduct regular customer meetings, business reviews, and account health checks.
• Maintain strong customer engagement and proactively address concerns.
• Identify opportunities to expand existing accounts through additional solutions and services.

New Business Development & Customer Acquisition

• Drive new customer acquisition and generate new business opportunities as a primary responsibility of the role.
• Identify, prospect, qualify, and engage potential customers across target industries and market segments.
• Build and maintain a strong pipeline of qualified new business opportunities.
• Develop relationships with key decision-makers, including CXOs, business owners, CTOs, CIOs, IT managers, and procurement teams.
• Generate opportunities through networking, referrals, LinkedIn, cold outreach, industry events, and other business development channels.
• Understand customer challenges and position relevant Cloud, Managed Services, IT Infrastructure, Cybersecurity, DevOps, Kubernetes, and other technology solutions.
• Own the sales journey from initial prospecting and qualification through proposal, negotiation, and closure.
• Achieve assigned new customer acquisition and new revenue targets.
• Continuously identify new industries, markets, and accounts that can contribute to business growth.

Revenue Growth & Account Expansion

• Achieve assigned revenue, MRR/ARR, retention, new business, and account growth targets.
• Prioritize new customer acquisition and new revenue generation while maintaining and expanding existing accounts.
• Identify upselling and cross-selling opportunities within existing customer accounts.
• Expand relationships with additional stakeholders and decision-makers within customer organizations.
• Develop account growth plans for high-value and strategic customers.
• Identify opportunities for additional Cloud, Managed Services, Infrastructure, Cybersecurity, DevOps, Kubernetes, and technology solutions.
• Develop strategies to increase customer lifetime value and overall account revenue.

Sales & Opportunity Management

• Generate qualified opportunities from both new prospects and existing accounts, with a strong focus on new business.
• Manage the complete sales cycle from prospecting and opportunity identification to negotiation and closure.
• Prepare proposals, quotations, commercial offers, and business cases in coordination with relevant teams.
• Lead commercial discussions and negotiations.
• Support contract renewals and account expansion initiatives.
• Maintain accurate opportunity and account information in CRM.
• Ensure timely follow-ups on proposals, quotations, renewals, and commercial matters.
• Maintain a healthy pipeline with sufficient new business opportunities to achieve revenue targets.

Customer Retention & Renewals

• Proactively monitor account renewals and contract expiration dates.
• Develop customer retention and engagement strategies.
• Identify potential churn risks and take corrective actions.
• Coordinate with technical, delivery, and support teams to resolve customer issues that may impact retention.
• Maintain strong customer relationships and maximize customer lifetime value.
• Balance customer retention with continuous new business development.

Cross-Functional Collaboration

• Work closely with Pre-Sales and Solution Architects to understand customer requirements and develop appropriate solutions.
• Coordinate with Delivery and Support teams to ensure customer expectations are met.
• Work with Finance regarding invoicing, collections, credit issues, and account-related commercial matters.
• Collaborate with Marketing on lead generation, account-based campaigns, customer engagement, and business development initiatives.

Account Planning & Sales Reporting

• Maintain updated account plans for key customers.
• Track customer revenue, MRR/ARR, pipeline, renewals, and account growth opportunities.
• Track new customer acquisition, new business pipeline, conversion rates, and revenue generated from new accounts.
• Provide regular sales forecasts and account performance reports.
• Ensure all customer meetings, prospecting activities, opportunities, follow-ups, and interactions are accurately updated in CRM.
• Analyze account performance and identify opportunities to improve revenue and profitability.

Who We’re Looking For

We’re looking for a sales professional who is:

Results-driven and target-oriented
Strong in new business development and customer acquisition
Experienced in B2B and enterprise sales
Comfortable prospecting and generating opportunities independently
Strong at building relationships with senior decision-makers
Capable of managing the complete sales cycle
Experienced in account growth, upselling, and cross-selling
Strong in negotiation and deal closure
Comfortable working with CRM, pipelines, and sales forecasts
Able to understand customer requirements and connect them with technology solutions

Required Qualifications & Experience

Bachelor’s degree in Business Administration, Marketing, IT, Computer Science, or a related field.

3–5+ years of experience in:

• Account Management
• B2B Sales
• Business Development
• IT Sales
• Cloud Sales
• Technology Solutions

Preferred experience:

• Proven track record of achieving sales and revenue targets
• Demonstrated success in new customer acquisition
• Experience managing enterprise or corporate accounts
• Experience developing new business opportunities
• Understanding of Cloud Computing and IT Services
• Experience selling technology solutions to business and enterprise customers

Key Skills

Sales & Commercial

• New Business Development
• Customer Acquisition
• B2B & Enterprise Sales
• Account Management
• Consultative Selling
• Prospecting & Lead Generation
• Pipeline Management
• Negotiation & Closing
• Sales Forecasting
• Revenue Generation

Account Growth

• Strategic Account Management
• Upselling & Cross-Selling
• Customer Retention
• Account Expansion
• Renewal Management
• Customer Relationship Management

Technology

• Cloud Solutions
• Managed Services
• IT Infrastructure
• Cybersecurity
• DevOps
• Kubernetes
• Technology Solutions