Careers

𝐌𝐓𝐎 – 𝐒𝐑𝐄

We’re looking for a motivated 𝐌𝐓𝐎 – 𝐒𝐑𝐄 to join our 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐓𝐞𝐚𝐦 at iVolve Technologies . If you enjoy troubleshooting technical issues, solving problems, supporting customers, and learning in a fast-paced environment, this opportunity is for you!

Job Responsibilities

-Monitor customer cloud environments and internal infrastructure to ensure availability, uptime, and timely response to alerts.
-Respond to monitoring alerts and perform L1 troubleshooting to restore services and minimize customer impact.
-Manage support tickets within defined SLOs, ensuring timely response, regular updates, accurate documentation, and proper closure.
-Maintain clear and professional communication with customers to ensure a positive customer experience throughout the service lifecycle.
-Identify recurring or potential issues through monitoring and ticket trends, and escalate them to the relevant technical teams when required.
-Perform standard service delivery and provisioning activities as per defined SOPs and within agreed TATs.
-Ensure proper shift handover and ownership of open tickets, incidents, provisioning requests, and pending tasks.
-Participate in rotational shifts, on-call support, and technical training to continuously improve cloud operations and troubleshooting skills.

Requirements

-Bachelor’s degree in Computer Science, IT, or a related field.
-Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.
-Basic understanding of IT, Windows/Linux, networking, and cloud concepts.
-Basic troubleshooting and problem-solving skills.
-Good communication and customer service skills.
-Strong willingness to learn and develop technical skills.
-Basic familiarity with any ticketing system is an advantage.
-Willingness to work rotational shifts.

Skills

Cloud Operations, Cloud Monitoring, L1 Troubleshooting, Windows/Linux, Networking, Cloud Computing, Ticket Management, Incident Management, Customer Support, Problem-Solving, SOP & Service Delivery, Communication, and Technical Support.